All sales are final at purchase as we do not offer refunds, although
replacements or adjustments are possible. Custom cut vinyl straps or
tires are not returnable unless we have clearly made an error on your
order. For all bulk vinyl, fabric, umbrella frames, or parts
replacements we must be contacted via email within 3 days of the UPS or
USPS delivery date. Please check your product(s) when they arrive to
determine that there is no shipping damage. If there is shipping
damage, please contact us immediately. No product damaged by the
customer due to improper installation or mishandling can be repaired.
These products must be purchased again in our online store to be
replaced.
If you discover any manufacturing flaw on any product we send out,
please contact our customer service by email explaining any concerns or
questions and we will respond back to you within 3 business days. If it
is confirmed by us to be a manufacturer flaw, we will then work with
your order to correct this at no extra expense to you within 3 weeks of
the confirmation, as stock permits. (Locally, our busiest season is
between April and July. During this time period, responses may be
delayed.) It is necessary to contact us before returning any product
for any reason. Please understand that there can be no guarantee with
products returned to us without our acknowledgment.
Management at A+Redemption, Inc.
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